Customer reviews of NU2U Cars Ltd

By Ainsley C on 22 March 2021 | Verified purchase

Was very professional from the first phonecall to the last text message. A pleasure to do business with. Explained the process and gave reassurances even when I was apprehensive about the purchasing process. Would recommend to anyone thinking about buying a car.

Reply from NU2U Cars Ltd on 08/04/21

Thanks for the review Ainsley. Going fully digital with no real car to look around and test drive can be daunting. Glad your good lady likes the colour.

By Bozena P on 21 March 2021 | Verified purchase

Brilliant, my car was exactly as described! Extremely happy with the customer service! 10/10

Reply from NU2U Cars Ltd on 08/04/21

Hi Bozena, Thank you for the review. You and the family were a pleasure to deal with. regards Gary

By Zoe C on 20 March 2021 | Verified purchase

Would definitely recommend NU2U.Very pleased with the car & the service we received.

Reply from NU2U Cars Ltd on 08/04/21

Hi Zowie, Thank You for the review, its much appreciated. Glad Liam likes the car Regards Gary

By Ahmed J on 20 March 2021 | Verified purchase

Amazing! I brought my car from gary, it was spotless and completely as described, I would 100% by from NU2U cars again!!

Reply from NU2U Cars Ltd on 08/04/21

Hi Ahmed Thank you for the review. you were a pleasure to do business with and I'm really pleased you love the car Gary

By Chloe C on 18 March 2021 | Verified purchase

Good sales man and what most impressed me was a long road test the car out on and there is even a months warranty if I anything was to happen.

Reply from NU2U Cars Ltd on 08/04/21

Thank you Chloe, Hope your getting out in the car as much as possible Regards Gary

By Kirsty W on 14 March 2021 | Verified purchase

Excellent - flexible on viewing time, great directions, knowledge & paperwork. Fantastic experience would highly recommend. Gary is honest and knows his stuff.

Reply from NU2U Cars Ltd on 08/04/21

Thank you for the Review Kirsty. It was a pleasure meeting you and your family, I'm really glad you enjoyed the experience and I hope you enjoy the Golf for many miles Regards Gary

By Rebecca E on 17 January 2021 | Verified purchase

Relaxed and pleasant service, the car was as described and I'm very happy with it. Thanks again!

Reply from NU2U Cars Ltd on 22/01/21

Hi Rebecca, Thank you for your comments. Glad you liked the car, thank you for venturing out in the snow! Regards Gary

By Lindsay H on 15 January 2021 | Verified purchase

Average service pleasant enough nothing special. Nice car

Reply from NU2U Cars Ltd on 22/01/21

Hi Lindsay, Thank you for your review, really pleased you like the car. I'll work on the comments and appreciate your view Regards Gary

By Anonymous on 18 September 2023 | Purchase not verified

Purchased a car from Gary. Best choice I ever made. Extremely knowledgeable and helpful he even helped me sort the tax and my insurance. The car even came with a warranty. Very highly recommend.

By A Z on 16 September 2023 | Purchase not verified

I would like to warn future customers about this car dealer. Make sure to thoroughly check what you're buying. After purchasing a car from this gentleman, the car broke down after 20 minutes. After two weeks, the car was returned, and the total cost was refunded after a small discussion, which was the only positive aspect. The car was overheating, the radiator fan was not working, the brakes were in such a state that they wouldn't pass an MOT, door seals were glued with silicone, the front windshield was coming apart, and there was a crack in the front windshield. Further use posed a risk of blowing the head gasket. The car was returned and immediately put up for sale on the same day. It's a gray FORD Fiesta Zetec S. When making a purchase, please make sure to check if the cooling system has been repaired. This person may now argue that I could have checked it and had time for it. I'm not a mechanic, and I don't know enough to inspect everything, but if you represent a company like AA, I believe that cars should be sold in working condition and not with hidden defects. Avoid this dealer.

Reply from NU2U Cars Ltd on 18/09/23

Hi Art, I’m really disappointed that you have written such a review. Let’s be completely clear the car didn’t breakdown. However, it did show signs of overheating but only after you had driven it to London. Understandably with such a distance between us I did offer for you to get this repaired locally to you at my expense. But you preferred to have your money back and this was completed in the shortest time possible. The vehicle was only put back up for sale once the vehicle was examined and repaired. The fault being a defective radiator fan, a fairly straight forward replacement. Which allowed me to get it back on sale quickly. Please remember this is a 14 year old car and no where near a new one consequently there will be imperfections but it also came with a price tag that matched for a 14 year old car. Things do go wrong with cars especially older ones and its how its dealt with that’s really important. Which is why I’m disappointed as I thought I had met with you wishes. I hope this demonstrates my commitment to customer service even when things go wrong.